Technical Requirements
In order to be successful in an online course, it's important to have a high-speed Internet connection along with the proper computer system and software. If you do not have these technical requirements, you may want to consider upgrading your personal computer or using another computer—on campus or at your local library. As well, follow this quick system check to determine if your computer is set up correctly to participate.
You are strongly encouraged to download, install and test system and browser requirements prior to the beginning of your course(s). Please ensure the device you are using has done all of its current updates so that browsers are updated.
System & Browser Recommendations
| Operating System |
|
|---|---|
| Processor | Intel i3 or equivalent; 2GHz or higher |
| Memory | 4 GB of RAM minimum (8 GB of RAM or higher recommended) |
| Hard Drive | 5 GB free disk space |
| Browser | Chrome is the preferred browser. Cookies and JavaScript must be enabled. Pop-up blockers should be configured to permit new windows from University of Guelph websites. |
| Plug-ins | Acrobat Reader |
| Internet Connection | Broadband (cable or DSL) connection recommended. Web conferencing - at least 20 Mbps download and 5 Mbps upload Respondus LockDown Browser + Monitor - at least 5 Mbps download and 2 Mbps upload, but this tool will adjust the video quality depending on connection speeds |
| Video Resolution | Resolution capable of at least 1280 × 1024 or larger Dual monitor is recommended |
| Webcam and Sound | Built-in or external webcam and microphone required for courses that have exams proctored through Respondus LockDown Browser. Also, some courses may involve students making use of the web conferencing software; for these courses, a headset with a microphone is required. (A video camera may be required.) A headset is recommended to avoid audio feedback. |
| Scanner | Some courses require students to have immediate access to a scanner or copier to create PDF files that can be emailed or uploaded to the dropbox of CourseLink (e.g., complex formulas for assignments). A device capable of taking a picture, such as a cell phone, may suffice. Please Note: Immediate local access to a printer is an asset when students are writing formulas. |
*If you are using Windows 10 and it does not have the ESU, it may work in the interim, but we are unable to provide support without this update.
System & Software Requirements
To help ensure you have the best learning experience possible, please review the list of system and software requirements outlined below.
CourseLink Technical Support
Please contact CourseLink Support for all University of Guelph on-campus, distance education, continuing studies and University of Guelph-Humber courses using the CourseLink online learning management system:
Johnston Hall, Room 064
Guelph, ON N1G 2W1
Canada
Phone: 519-824-4120 ext. 56939
Toll Free: 1-866-275-1478 (Canada and USA)
Email: courselink@uoguelph.ca
Hours of Operation
Walk-in Hours
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Phone/Email Hours
Monday to Friday: 8:30 a.m. to 8:30 p.m.
Saturday: 10 a.m. to 4 p.m.
Sunday: Noon to 6 p.m.